The rates from Zorbas Rent a Car include:

  • Third party insurance covers third person towards property damages and bodily injuries.
  • PAI-personal accident insurance for passengers.
  • PAI-personal accident insurance for driver.
  • Insurance coverage amounts are set by insurance laws where the car is rented.
  • Fire insurance is included with NO excess.
  • Theft insurance is included with NO excess.
  • Super theft insurance means that the car is fully insured, and no excess will be charged.
  • CDW (Collision Damage Waiver), with NO excess/deductible.
  • FDW (Full Damage Waiver), with excess/deductible depending on the car category booked.
  • The standard prices of Zorbas Rent a Car include CDW (Collision Damage Waiver) with no excess.
  • In case that you want extra insurance as PAI (Personal Accident Insurance) or FDW (Full Damage Waiver) please inform us during the booking.Through this way you will get the best price that includes the type of the insurance that you choosed of course when this is possible.
  • CDW and FDW mean that the car is insured towards collision damages also caused by the renter.
  • No charges will be made if the damage is proven not to be the fault of the renter.

Exceptions To An All Inclusive Insurance

Charges for any of the damages below will be charged directly to the client, the most important are the following: Antenna, trays, damage to car lock, wheels, glass, loss or damage to keys, windshield wipers, mirrors, spare key and car jack, personal belogings in the rented car, hubcap, lights, gas cap, warning triangles, damage to the upholstery of the car, extreme dirtiness in the car, underside damage, damages caused by roof racks, tire punctures and burst tires, fuel errors, damage to child seats and baby seats, lack of electricity because of forgotten turn on electrical devices.

The car rental company, in any case, is not obligated in replacing a flat tire or damages in music equipment, damages caused by client having used wrong kind of fuel, damages caused by off road driving, tow-away charges.

Zorbas Rent a Car will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, off road driving or driving without due care and attention or damages caused by negligence.
The customer will accept direct responsibility in respect of such claims.

Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

 

You have to inform the car rental company immediately.

In case of theft or damage or an accident with somebody else you have to contact the police and take a written report.
When you return the car you have also to make a theft or a damage report with the car rental company.

 

In case that you don't respect the above conditions or you miss some of the papers requested in this situation, the no excess is not valid any more.

 

The conditions on the car rental agreement are legally binding to the hirer.
All rental cars are insured for a maximum number of passengers. In the interest of safety this number must not be exceeded and if exceeded the insurance will be invalidated.

 

Please make sure that the car your book is big enough for your needs.

 

Vehicle must never be removed from place of accident until police report has been completed and the car rental company has been notified.
In case of any accident with your rental car involved you must immediately contact the nearest police station and make an accident report.
If you do not report accident to the police and comply with the requirements under the country's law, the insurance might become invalid.
The report should state if there was any influence of alcohol or drugs. It is essential that you also report any accident or damage to the car rental company.

In case of other damages to the rented car, the above procedure should also be followed. If the vehicle is damaged while parked you have to report the damage to the car rental company before the car is moved.

It is mandatory for the client to file a police report in case of theft and to turn this document in to the car rental company. It is essential that you also inform any theft to the car rental company immediately. Documents of the car and the keys of the car must be handed to the car rental company.

The client must report all damages IMMEDIATELY to the car rental company.
Any unnoticed accident or damage to the vehicle may be interpreted as negligence. This may result in a charge to the client.

No insurance covers damages caused willfully or wrecklessly.

 

In the unlucky event of accident the most important advice is:

 

STAY CALM and try not to panic!

 

If anybody is injured, help them first and if needed call the ambulance

 

Call the car rental company.

 

Call also the police and make a report of the accident/damage.

 

Obtain as much information as possible about the other vehicle and driver, like name, registration number etc.

 

In case of mechanical breakdown contact the car rental company or the Road Assistance.

 

The insurance does not cover anything from the damages in case that the car is driven by somebodyelse that did not make the proof to the company that ows driving license and that is not written on the contract as second driver. The vehicle has to be driven only by the renters themselves. Any accident or damage in this case is their responsability and is not covered by the insurance.

The car rental voucher must be presented when picking up your rental car.

For airport pick-ups, it is essential that Zorbas Rent a Car has been given the correct flight number and arrival time, before rental start date.

For pick up in ports we need the name of the ferry and arrival time. For hotel delivery we need the name of the hotel and if available also telephone number and address of the hotel.

If this is not available at the time of booking, you have to inform us about those details at least 3 days prior to rental start date online or by phone to the telephone number on your voucher.

Should this information not be provided in time? Zorbas Rent a Car can accept no responsibility or compensation for a failed rental.

 

Driver's age

 
The minimum age for renting a car is 23 years old.The renter must have held a valid driving license for at least 12 months. Renters with driving licenses established in another alphabet than the Latin alphabet (for example Arabian, Russian etc) need to present an international driving license in addition to their national license.

Period of rental

Rental days are based on a 24-hour basis, commencing at the time as in the voucher.

Zorbas Rent a Car allow up to 1 hour delay in return time without calculating an extra day. The one hour grace period is only valid at the time of booking. Changes in return time after rental start will be handled by the car rental company. In case of delayed flight etc we allow a change in delivery time up to 1 hour, which means your rental period can start and be calculated 1 hour later than on the reservation. There will be no extra cost for this except if the “out of hour” charge should apply.

Out of hour charges

In most locations flights/ ferries can be met and cars supplied outside normal working hours. However, an additional charge for “out of hour” service might apply. Details will be shown during the booking procedure. In the event that a flight/ ferry is delayed or any other reason causing the car pick-up to fall outside normal working hours, the additional charge will be made locally, where the “out of hour” service is available.

Liability

Zorbas Rent a Car assumes no liability for actual rentals, which do not come about due to reasons for which the hirer is responsible.

Car type/suitability

Zorbas Rent a Car will make every effort to reserve a specific type of vehicle, whenever this can be possible, we are unable to guarantee a particular make, model or fuel of car. Reservations can only be confirmed according to vehicle categories and not according to the car model. The named cars serve ONLY as typical examples for the size and performance of a vehicle category.  The local car rental company on site reserves the right of procuring a vehicle of a higher category whenever the booked vehicle category should not be available.

Cancellations of confirmed orders

All cancellations have to be made through the web site of Zorbas company. We can normally not accept cancellations made by telephone. For cancellations more than 120 hours (5 full days) prior to rental period start all your down payment (of 30% deposit that we require as a guarantee of the reservation) will be paid back and there will be no other costs, except those that might occur due to exchange rates.

For cancellations 120 hours (5 full days) or less prior to rental period start, the down payment will not be refunded. There is though a maximum amount of 50 Euro which can be kept by ZorbasCars.gr. This is to compensate the car rental company for their costs. Cancellations after the starting of the rental period will be handled by the car rental company on your destination. ZorbasCars.gr is not responsible for any changes in pricing that might occur.

No refunds will be made for no-shows at destination or failure to produce relevant documents, early returns or cancellations after the hire start date. There are normally no refunds for any unused days. It is although up to the car rental company to decide if any refund can be made for unused days.

For last minute orders no refund will be made if the order is confirmed by the car rental company.